Your privacy. Our promise.

1. Introduction

Registan Tourism ("we", "us", "our") operates the website registantours.com and provides UAE visa, residency, business setup, and travel services. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and the rights you have over your personal information. By using our website or services, you agree to the practices described in this Policy.

2. Data We Collect

We only collect data that we genuinely need to deliver our services. This includes:

• Identification documents — passport scans, photographs, and government-issued IDs required for visa, Emirates ID, or residency applications.
• Contact information — full name, phone number, WhatsApp / Telegram handle, email address, and nationality.
• Booking & transaction data — service selected, travel dates, application notes, payment status, and invoice records.
• Account data (if you register) — encrypted password, profile preferences, and saved bookings.
• Technical data — IP address, browser type, device information, language preference, and pages visited (collected via cookies and similar technologies).
• Communications — messages exchanged via our chat widget, support email, WhatsApp, or Telegram bot (@Visadubaibot).

3. How We Use Your Data

We use your information for the following purposes:

• Processing your visa, residency, business setup, or travel applications with UAE authorities.
• Communicating booking confirmations, status updates, and approved documents via email, WhatsApp, or Telegram.
• Issuing invoices, payment receipts, and tax records as required by UAE law.
• Providing customer support and responding to your enquiries.
• Improving our website, services, and user experience.
• Complying with legal, regulatory, or governmental obligations in the UAE and your country of residence.
• Preventing fraud, enforcing our terms, and protecting the safety of our users.

We will never sell or rent your personal information to third parties for marketing purposes.

4. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your language preference, measure anonymous traffic, and improve site performance. You can disable cookies in your browser settings, but some features of the site may not function properly without them.

We do not use cookies for cross-site advertising or behavioural ad-targeting.

5. Data Sharing

We share your data only with the trusted parties strictly necessary to deliver your service:

• UAE government departments (e.g., GDRFA, ICP) — for visa, Emirates ID, and residency processing.
• Authorised typing centres, medical clinics, and partner agencies — involved in your specific application.
• Hosting & infrastructure providers — (e.g., cloud storage, email/SMTP, Telegram Bot API) that host our platform under strict data-protection agreements.
• Payment processors — for secure transaction handling (we do not store full card numbers on our servers).
• Law-enforcement or regulatory authorities — when legally required to do so.

6. Data Security

We apply industry-standard safeguards to protect your information, including:

• HTTPS / TLS encryption for all data transmitted between your device and our servers.
• Encrypted password storage (bcrypt hashing) — we never see your plain-text password.
• Access controls limiting which staff can view sensitive customer documents.
• Regular security audits and prompt patching of our infrastructure.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security and you share information at your own risk.

7. Data Retention

We retain your personal data only for as long as it is necessary to deliver the services you requested and to satisfy our legal, accounting, or reporting obligations:

• Active applications — kept until your visa or service is fully completed.
• Completed bookings & invoices — retained up to 5 years to comply with UAE record-keeping rules.
• Account data — retained until you request deletion of your account.
• Marketing consent records — retained until you withdraw your consent.

You may request deletion of your data at any time (see Your Rights below).

8. Your Rights

You have the right to:

• Access — a copy of the personal data we hold about you.
• Correct — any inaccurate or outdated information.
• Delete — your data, where we are not legally required to retain it.
• Restrict or object — to certain processing activities.
• Withdraw consent — for marketing communications at any time.
• Lodge a complaint — with a relevant UAE data-protection authority.

To exercise any of these rights, contact us at support@registantours.com. We will respond within 30 days.

9. Children's Privacy

Our services are not intended for individuals under 18. If you are a parent or guardian sponsoring a minor for a family or dependent visa, you act as the legal representative and are responsible for the data you share on their behalf. We do not knowingly collect personal data from children outside of these guardian-led applications.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always show when the latest changes took effect. For significant changes, we will additionally notify you via email or a banner on the website.